This Privacy Policy explains how OKplay collects, uses, shares, and protects information when you create an account, use our services, or communicate with our support team. We aim to handle personal information responsibly and in a way that supports a safe and reliable gaming experience. Where applicable, our approach is aligned with privacy principles and relevant requirements under the Philippine Data Privacy Act of 2012.

1) Key Roles and Scope

For purposes of this Privacy Policy, “personal information” includes data that identifies you directly or can reasonably be linked to you. This policy applies to information processed in connection with your OKplay account, gameplay activity, payment activity, device and usage data, and communications with us. It does not cover information processed by third parties that you choose to interact with independently, even if those services are used on the same device.

2) Information We Collect

We collect information in several ways: information you provide to us, information generated when you use the platform, and information we may receive from service providers used to keep the platform secure and operational.

Information you provide

• Account information such as your name, date of birth, and contact details.

• Verification information required to confirm identity and prevent fraud, which may include government-issued identifiers or copies of documents where permitted and necessary.

• Payment-related information such as deposit and withdrawal details, and payment method metadata necessary to process transactions.

• Support communications and any information you choose to include when contacting us.

Information generated by use

• Gameplay and transactional records, including bets, wins, losses, bonuses, and wagering progress.

• Technical data such as device type, browser data, language settings, IP address, and basic security logs.

• Session and preference data, including settings you choose and responsible gaming limits you apply.

3) How We Use Your Information

OKplay uses personal information to deliver core services and to maintain platform integrity. Typical purposes include account creation and administration, payment processing, customer support, fraud prevention, security monitoring, enforcing our Terms & Conditions, and improving usability and performance. We may also use aggregated or de-identified data to understand general trends, such as which features are most used, without attempting to identify specific individuals.

4) Legal Bases, Consent, and Choices

We process information when it is necessary to provide services you request, to meet legal and regulatory expectations, to protect OKplay and our players from fraud and misuse, and to support legitimate business operations such as platform security and performance. Where consent is appropriate (for example, certain optional cookies or preference settings), you can adjust your choices through your device or browser settings and, where available, via on-site preference tools.

5) How We Share Information

We do not sell personal information as a standalone commercial product. We may share information with carefully selected service providers that help us operate the platform, such as identity verification partners, payment processors, customer support tools, and security monitoring providers. These providers are expected to handle information securely and only for the permitted purpose. We may also share information if required to comply with lawful requests, enforce our rules, respond to disputes, or protect the rights and safety of OKplay, our players, and the public.

6) International Processing

Your information may be processed in locations outside your province or outside the Philippines depending on where service providers and infrastructure are located. When cross-border processing occurs, we take reasonable steps to require appropriate safeguards, consistent with this policy and applicable requirements.

7) Data Security

OKplay applies technical and organisational measures designed to protect personal information from unauthorised access, alteration, disclosure, or loss. No system can be guaranteed perfectly secure, so you also play an important role: choose a strong password, keep your login details private, and contact us if you suspect unauthorised access to your account.

8) Your Rights and Requests

Depending on your circumstances and applicable rules, you may request access to personal information, correction of inaccurate information, deletion or restriction in certain cases, or information about how your data is used. We may ask you to verify your identity before fulfilling a request to protect your account. To submit a privacy request, contact us at info@okplay.casino.

9) Children and Age Restrictions

OKplay is intended for adults only. We do not knowingly collect personal information from minors. If you believe an underage person has provided information to us, contact support so we can review and take appropriate action.

10) Changes to This Policy

We may update this Privacy Policy to reflect operational, legal, or security improvements. If changes are significant, we will take reasonable steps to communicate them through the platform. Continued use of OKplay after an update means you accept the revised policy.

11) Contact

If you have questions about this Privacy Policy or how your information is handled, contact OKplay support or email info@okplay.casino.